Published On: Tue, Mar 2nd, 2021

Are you owed money from your energy provider? Suppliers overcharge customers £7million

This includes a whopping 240,563 OVO Energy customers affected, 225,823 Shell customers overcharged and 141,415 British Gas/Centrica customers affected.

The 18 suppliers will be in contact with customers about any redress payments.

Richard Neudegg, head of regulation at, said: “These failures affected more than one million customers across 18 suppliers, with bill payers overcharged by £7 million over seven years.

“While it’s good that these issues have finally been redressed, it is disappointing that the errors persisted for so long. 

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